TERMS AND CONDITIONS OF ALL BOOKINGS WITH LOVE MOTORBIKING.COM
We detail below all the terms applicable to bookings you request from us, Love Motorbike Touring Ltd. trading as Love Motorbike Touring.com. Please carefully review them.
COVID-19
We assume that clients making new bookings or amending existing ones after April, 2022, are aware of the ongoing situation with COVID-19. We are pleased that you want to make travel arrangements with us and we will take all necessary precautions to ensure a safe and enjoyable experience. By booking with us, you acknowledge the inherent risk during an uncertain time and accept your part of this risk, as we do ours. Updates to our terms and conditions related to COVID-19 are clearly identified within these terms as “COVID-19 UPDATE.”
General Terms – Guided and Self-Guided
1.0 “You” are the customer; “Tour” is the tour you have selected from our site or brochure. “We” and “Us” Love Motorbike Touring Ltd. trading as Love Motorbike Touring.com.
1.1 Description
All motorcycle tours are booked on a first-come, first-served basis. When you book your motorcycle tour with us, the following will be required:
– A completed reservation booking form – Deposit paid in full
1.2 Conditions of Sale
Customer Responsibility: When purchasing a product from Love Motorbike Touring.com, it is your responsibility to read and understand the terms and conditions.
Payments & Deposits
Deposits: A deposit is required for each individual intending to take part in a tour. No booking on any tour shall be confirmed until a deposit has been received. All deposits are NON-REFUNDABLE. The deposit amount required for each tour is listed on the selected Love Motorbike Touring.com tour description webpage.
Balance Payments: All outstanding balances must be paid in FULL 10 weeks prior to the first day of arrival at your motorcycle tour. Love Motorbike Touring.com accepts bank transfer as the method of balance payment. You will be charged in the currency (GBP £ pounds sterling) as indicated on your sales order. You are responsible for any bank charges incurred as a result of transfer either by your bank or Love Motorbike Touring.com’s bank.
Failed Payments: Failure to receive successful payment at any stage will result in cancellation of your tour and full loss of monies paid to that point.
Currency Fluctuations: Some circumstances beyond our control may dictate an increase in the cost of your tour from the originally published price. Any increase less than 2%, and Love Motorbike Touring.com will absorb the cost. Anything over 2%, and we may need to invoice you. You will, of course, be informed of any increase in good time via email. Failure to pay an increase may result in the cancellation of your booking with no refund.
Travel Vouchers: Where customers have purchased or been issued a Travel Voucher, these vouchers may only be used against a tour on sale on our website, they have no cash value and must be redeemed within the stated timeframe in place at the time of issue. Bookings made using vouchers for part or full payment will be subject to our normal terms and conditions; however, in the event of a cancellation, no cash refunds will be issued, but we will always attempt, at our discretion, to allow transfers subject to availability.
Refund Credit Notes: Where customers have been issued a Refund Credit Note, these may be redeemed against a tour on sale on our website booked by, but not needing to depart by, their expiry date. Should they not be redeemed by their expiry date, then a full refund of their value will be processed by us within 28 days.
1.3 Cancellations
If You Cancel
In the event of you choosing to cancel your tour, the following will be incurred:
70 days or more prior to departure Full loss of deposit, plus 50% of all further monies paid.
0 – 69 days prior to departure Full loss of deposit, plus 100% of all further monies paid.
No-show Full loss of deposit, plus 100% of all further monies paid.
For this reason, we strongly recommend that you obtain adequate travel insurance that covers cancellations.
Transfers & Alterations
Any booking may be transferred to another person(s) providing Love Motorbike Touring.com is notified of the transfer 70 days or more prior to departure. Transfers to another person/s will incur a £30.00 administration charge per person plus any additional direct costs we may incur. Bookings transferred to another person(s), where more than 1 individual is listed on the booking, must be transferred in full to another person(s) in the same room type. It is not possible to transfer a single individual to or from a multi-person booking.
Any booking may be transferred to any other future tour within the same calendar year of the originally booked departure date, subject to availability, and providing Love Motorbike Touring.com is notified of the transfer 70 days or more prior to the originally booked departure date. The price in place at the time when Love Motorbike Touring.com is notified of the transfer shall be charged, and any additional balance will be due.
In the event of you choosing to cancel any tour that has been previously transferred to you by another person/s or to any other future tour, full loss of deposit, plus 100% of all further monies paid will be incurred.
Any alterations to your personal details, including email address, motorcycle details, or any other personal information, are subject to a £30.00 administration charge per amendment, which we may apply at our discretion.
If We Cancel
We reserve the right to cancel any tour; however, we would only do so in extreme circumstances. In the highly unlikely event that Love Motorbike Touring.com cancels a tour, you will be given an option to move monies paid to another tour of your choice (subject to availability) or a refund as dictated by the relevant legislation.
Should Love Motorbike Touring.com need to cancel as a result of situations beyond our control, we will not be held responsible or offer a refund/compensation. This could include but is not limited to the following: war, riots, civil unrest, terrorism, natural disaster, or any unforeseen cancellations due to industrial disputes, and/or weather – acts of god.
COVID-19 UPDATE
Rest assured that we will endeavour to offer the option to all clients to go away under whatever restrictions are currently in place at the time of their trip should they wish to do so.
As COVID-19 is a known risk as of April 2022, you agree that this is not to be classed as an extraordinary circumstance and acknowledge that we will do our best to give you the option to travel at our discretion where we deem it safe and legal to do so. The only circumstances that would trigger a cancellation of your tour would be FCDO advising against all travel.
1.4 Delays
We cannot be held responsible for any unforeseen delays to your journey to join us. In the case of delays, you are responsible for providing your own meals, accommodation, and other travel arrangements where we do not directly provide you with travel to the tour start location and any other additional costs incurred.
Our tours are scheduled months in advance, and due to this, under some circumstances, the scheduled routes and overnight stops may change slightly from those advertised to allow for road closures, hotel adjustment, operational circumstance, and unforeseen events. You will be informed of any changes to the itinerary in the tour pack provided before the commencement of any tours if possible. While it is our intention to adhere to the route described in the itinerary, there is a certain amount of flexibility built into the program and on occasion it may be necessary, or desirable to make alterations. Any decision will be made solely at Love Motorbike Touring.com’s discretion, based on the safety of the tour and practical considerations. You agree to accept these unavoidable amendments should they be required.
COVID-19 UPDATE
Should you feel that local or international travel restrictions, vaccination or testing requirements, quarantine regulations before or after travel mean you are unable to join the tour, then please get in touch with us as soon as possible. We do not consider any of these measures to constitute a Force Majeure – meaning that any cancellation on this basis would be under our usual cancellation terms however we will always try to do the right thing by our customers and will do our very best to find a suitable solution for you.
1.5 Disclosure
Non-Disclosure: Any criminal convictions or medical conditions must be declared on the booking form. Not doing so may render the contract invalid between you, the customer, and Love Motorbike Touring.com and may result in the termination of your tour with the loss of any monies paid. Any losses to Love Motorbike Touring.com as a result or consequence of non-disclosure will be charged to you.
Pre-existing Medical Conditions: (including dietary or other allergies) We request that you inform us of any pre-existing medical conditions and any treatment/medication that you may need or carry for this condition so that in the event of an unfortunate recurrence or episode, we are able to obtain appropriate medical assistance for you as soon as possible. Any such information will be treated with the utmost sensitivity. Non-disclosure may result in termination of our contract and your trip with us without redress, compensation, or refund being paid.
2.0 Travel Details
Your Travel arrangements: Love Motorbike Touring.com will NOT supply any flights to tour locations.
Do not book any flights until your tour booking has been confirmed.
Passports/ Visas / Visa Waivers (USA): It is the responsibility of the customer to ensure that they and all members of their party are in possession of either a valid Passport or suitable travel document equivalent appropriate to country/countries being visited or transited during your trip with Love Motorbike Touring.com. If you or others in your party require visas for the country/countries you are visiting you are expected to obtain the correct documentation before travelling. Love Motorbike Touring.com is not responsible for any documentation relating to VISAS or cancellations resulting from incorrect or un-received documentation.
Ferry Bookings: If your tour includes ferry travel you must abide by the Terms & Conditions as set out by the ferry company. Once you book through Love Motorbike Touring.com there will be NO REFUNDS for fares paid, Love Motorbike Touring.com is not responsible for any travel disruptions or cancellations.
COVID-19 UPDATE:
Shared rooms: Those of you who register for shared-occupancy with another rider not in your household will likely be paired with a roommate from the group at each overnight stop. If you are wary of doing so due to viral transmission and other pandemic concerns, Love Motorbike Touring.com is willing to convert shared occupancy bookings over to a single occupancy booking for an upgrade fee (the difference in price between room types stated on the tour website), subject to availability. We request that riders interested in doing so let us know as soon as possible so that we may affect this change before the trip.
Testing: All guides and participants are expected to test negative for COVID-19 and forward their results to us within 24 hours of their arrival to the tour start location. Those unwilling to comply will not be allowed to participate in the tour and this will result in the termination of our contract and your trip with us without redress, compensation or refund being paid. Full information on testing requirements and approved providers will be outlined in your tour pack received before travel.
General travel requirements: As a result of COVID-19, you may be required to complete and present additional travel documentation before you travel to various agencies or border officials including but not limited to: vaccination status, covid infection status, specific insurance types, additional passenger information forms etc.. We will do our best to inform clients of all COVID-19 travel restrictions and requirements for each country we go through but, as the landscapes can change so quickly it is your individual responsibility to adhere to these changing rules. Please ensure you check the most up to date travel restrictions and country-specific requirements before you depart. Failure to comply with country specific entry requirements or restrictions will result in your travel being denied by local authorities and the termination of our contract and your trip with us you without redress, compensation or refund being paid.
2.1 Driving and Bike Responsibilities
You must be a competent bike rider. It is the Participants responsibility to ride any motorcycle in accordance with local laws, rules and regulations. Any motorcycle accident involving a participant with an unrelated third party, another participant or solo, will never be Love Motorbike Touring.com's responsibility.
Motorcycle Tours Driving License requirements: All riders must be in possession of a full and valid license for the class of machine they are using for the country they are visiting. We advise you to obtain an International Driving Permit/License, this can be obtained from most major post offices.
Riding your own Motorcycle: We only accept motorcycles that are insured, road legal and with visible/legal registration plates. Bikes should be in good condition with a current MOT. Each participant is responsible for their motorcycle in regards to care and use and for the conformity of it with the laws in force for each country visited on your specific tour. In the case of mechanical breakdown whilst riding your own Motorcycle you are responsible for recovery/repatriation and or repair of the motorcycle. All riders with pillion are responsible for their pillions safety.
Motorcycle Insurance: Each participant must be in possession of valid insurance for their vehicle, for themselves (and their pillion), including valid repatriation insurance for the vehicle and for themselves (and their pillion), where applicable. Any incident or accident that involves a participant (or their pillion) will not be accepted as the responsibility of Love Motorbike Touring.com.
When booking a tour we assume that the participant (and pillion if applicable) will have read the Tour Itinerary and will be fully aware of the route, destinations and the approximate mileages for each day. It is the responsibility of the customer to access their own ability and stamina for the tour and to have made the judgement that it is an appropriate tour for them to undertake. We cannot be held responsible if the customer is out of their comfort zone in regards to the difficulty of the tour.
Participants agree that they are aware that in addition to the usual dangers and risks inherent in motorcycle travel some destinations have certain additional dangers and risks and that such risks simply cannot be eliminated without jeopardising the essential qualities of the activity and that these inherent risks contribute to the enjoyment and excitement and are the reason for your participation. The risks include, but are not limited to travelling in mountainous terrain, physical exertion for which you may not be prepared, altitude, civil unrest, forces of nature, all forms of transportation, accident or illness in remote areas without means of rapid evacuation or proper medical facilities.
2.2 On Tour
Conduct: You are expected to hold a level of competency and an ability to fully control your motorcycle at all times. You are expected to ride in a courteous and safe manner in respect to your fellow riders and other road users. If we feel you are not riding in a safe and courteous manner and putting other members of the group or yourself at risk we reserve the right to ask you to leave the tour group and ride alone.
Love Motorbike Touring.com operates a zero tolerance policy regarding any type of abuse. Any form of threatening behaviour, verbal or physical abuse to another member of the group or towards any of our staff, contractors or tour leaders will result in you being expelled from the tour and your tour terminated with no refund.
Leaving the motorcycle tour: If for any reason you choose to leave or exclude yourself from a tour before the end location, you will not receive any refund or compensation.
Irrevocable disruption: If you cause disruption by words or deed to a tour or other participant on that tour you may be asked to leave immediately without redress, this will result in the termination of your tour with Love Motorbike Touring.com and the loss of all monies paid to us. No claim for Consequential Loss will be accepted by Love Motorbike Touring.com for other costs incurred in completion of the trip by you under this circumstance. No refund or compensation will be given in anyway shape or form i.e. money – credit or towards another event or tour.
COVID-19 UPDATE:
All riders should bring a supply of face masks and other PPE as required with them sufficient to last the duration of the trip. We require that our riders respect social distancing and comply with any country specific requirements on local COVID-19 measures in the destinations that they will be travelling to. Failure to do so will result in you being asked to leave the tour immediately without redress, compensation or refund being paid.
Please familiarize yourself with the onset symptoms of COVID-19 as per current government advice as we ask that riders take care of themselves throughout the trip, and monitor their own health. If at any point during the trip you feel yourself becoming ill or showing symptoms of illness, we request that you let your guides know as soon as possible so that we may better help you attend to your condition as the situation develops.
2.3 Photography
We may take photographs and film footage of any rider or pillion and your motorcycle whilst on tour. We reserve the right to use such material for any advertising, brochure, video production or for any other marketing uses without obtaining further consent.
2.4 Insurance Travel / Medical / Breakdown
You the customer agree to have suitable personal, medical, cancellation, travel and breakdown insurance in effect for the duration of your trip, these must include full coverage for motorcycle riding with (if applicable) your pillion, any activities you plan to do as well as cover for the repatriation for you and your motorcycle. If you cancel or divert from any motorcycle or event or tour before the end date you are liable for your own claim against your own insurance in any circumstance including but not limited to illness, accident or death.
We highly recommend that you check your insurance covers for abandonment/cancellation/curtailment. Love Motorbike Touring.com is not liable in any such circumstance.
COVID-19 UPDATE
Insurance and medical cover: You must ensure that you have the basic minimum Coronavirus medical and repatriation insurance to cover you if you’re infected when you’re away as we will need to see proof of this prior to departure to allow you to travel. Failure to provide this will result in you being unable to join the tour and the termination of our contract without redress, compensation or refund being paid.
On top of the basic cover above we would also recommend you choose a policy that includes cancellation should you or anyone in your party test positive or be required to isolate prior to departure as well as any COVID-19 medical expenses while away including transport and/or accommodation if you fall ill or are asked to isolate in-country or denied re-entry to the UK due to a failed test.
More info on Covid related insurances can be found on our website under the “insurance and breakdown” section or in your tour pack.
3.0 Love Motorbike Touring.com Responsibilities
We Are Responsible: For Any part of the program booked by us, where it is within our control, to ensure that it meets the standards as described in the brochure or publicity. You will be provided with comprehensive GPS data, detailed maps and full hotel addresses. The guiding of the tour is done purely at our discretion, in the event that your tour guide becomes incapacitated by accident or illness, or otherwise unavailable Love Motorbike Touring.com will endeavour to provide a replacement guide. However, if in exceptional circumstances this is not possible you agree to continue the tour without a guide using the tour notes, itinerary and hotel bookings provided.
We Are NOT Responsible: for some amenities being out of order due to service requirements, weather conditions or lack of demand due to low client numbers in the hotel or other amenities such as parking space fees that you may have cause to require the use of.
We Are NOT Responsible: Love Motorbike Touring.com will not be liable for any personal injury, illness, death, losses or liabilities resulting from the use of amenities/hotel facilities including consumption of food, drink or alcohol that are provided by a third party.
Hotel Policies: Please also note that some hotels will require a government issued photo ID and a credit card or cash deposit at check-in for incidental charges on your room.
3.1 Returning from European Tours:
Once your tour has commenced you will be provided in advance with a return ticket or booking reference which will ensure that you can return to UK in the event of insolvency of Love Motorbike Touring.com
When processing your Guided or Self-Guided booking where rental is required, we will facilitate your contract with one of our rental partners (the “Rental Supplier”). You acknowledge that these terms constitute an agreement between you and the relevant Rental Supplier, and we bear no responsibility for the provision of any equipment obtained from a Rental Supplier.